General Terms & Privacy policy

General Terms & Privacy Policy

In the world of online commerce, building trust and transparency with customers is essential. At LEONA FASHION, we understand the importance of safeguarding personal information and ensuring a seamless shopping experience. This document outlines our general terms of online sales and our privacy policy, reflecting our commitment to customer care and compliance with applicable regulations.

General Terms of Online Sales

1. Acceptance of Terms: By placing an order through our online shop, customers agree to abide by these terms and conditions. It is essential for customers to review these terms before making a purchase.

2. Order Confirmation: Upon successful placement of an order, customers will receive an email confirmation detailing the items purchased, order number, and estimated delivery time. This confirmation serves as a receipt of the transaction.

3. Pricing and Availability: All prices listed on our website are in Euros and are subject to change without notice. While we strive to maintain accurate inventory levels, availability may vary, and we reserve the right to limit quantities.

4. Payment Methods: We accept various payment methods, including credit cards and other secure payment options. All transactions are processed through secure channels to ensure customer safety.

5. Shipping and Delivery: We aim to process and ship orders promptly. Delivery times may vary based on location and the shipping method selected at checkout. Customers will be notified of any delays in processing or shipping.

6. Returns and Exchanges: Customers have the right to return items within 30 days of receipt, provided they meet our return criteria. Detailed instructions for returns are available on our website.

Privacy Policy

1. Information Collection: We collect personal information necessary for processing orders, including names, addresses, and payment details. This information is collected through secure forms and is only used for the purposes outlined in this policy.

2. Data Protection: We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse. Our systems are regularly reviewed to ensure compliance with data protection regulations.

3. Use of Information: The information collected is used solely for order processing, customer service, and improving our services. We do not sell or share personal data with third parties without explicit consent, except as required by law.

4. Customer Rights: Customers have the right to access, rectify, or delete their personal information at any time. Requests can be made through our customer service channels.

5. Cookies: Our website uses cookies to enhance user experience and analyze site traffic. Customers can manage cookie preferences through their browser settings.

Conclusion
Our general terms and privacy policy reflect our commitment to providing a secure and trustworthy shopping environment. We prioritize customer satisfaction and are dedicated to protecting personal information throughout the purchasing process.